Technical Support

Having problems with the forms? Can't properly view the site?

Before contacting us, please check out some of our most common questions and answers. If you are still having trouble, send us an email with details about your issue.

Website Issues

Having problems viewing the website?

Please make sure that your web browser of choice is up to date. You can use the links below to download the latest version of the most popular web browsers.

Missing or broken links

Please send us an email at customercare@guard.me and let us know which links are not working.

Unable to upload files

Please visit our test page to to check if our system will accept your files. Test File Uploads

Account Issues - Policy/Certificate Holders

I can't create/register an account

If we have your email in our system, you already have an account and will not be able to re-register. In most cases, this will be your student email account, you would just need to reset your password to access your account.

To register a new account, you must have a valid policy/certificate number and email.

I can't log into my account

My account is only for existing policy/certificate holders. You can reset your password to regain access to your account. Please make sure to check your junk/spam folders for the password reset email.

I need to change my personal information

If you have purchased your insurance directly from us, through our website, you will need to contact us, otherwise, you will need to contact the school/agent that enrolled you.

Other Issues

I am not receiving emails from guard.me

Our emails to you should usually arrive within 15 minutes of when we send it. If you can't find our email to you, please check your spam/junk folders in addition to your inbox.

I can't opt out, my policy has not been found or I don't have any active policies.

Please double check that you have entered the correct information. If the information is correct, then it is likely that your school has not enrolled you yet. You must contact your school.

Email Us

If you haven't found a solution to your technical support problem, we would like to hear from you.

For the fastest response, and for us to be able to properly help you, please make sure to include the following:

A screenshot of the entire page showing the page you need help with.
Your policy/certificate number or student/employee number or access code (If any).
A short description of what the problem is and what can we do to recreate the problem.
The url (web address) that you have a issue on.

Write to us at: customercare@guard.me.

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