Canada Post workers strike will cause significant delays in mail and parcel deliveries. In light of this disruption, we remain committed to supporting you. For alternative payment options or assistance, please get in touch with us at customercare@guard.me or visit your MyAccount portal.
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Emergency contacts for outbound
Please click on the plan you want emergency contact information for
If you require medical treatment or need assistance during your covered trip, you must contact the Assistance Line at the telephone numbers listed. Please note that toll-free calls from some cell phones or locations cannot be completed. If you are unable to complete a toll free or collect call please call the collect number directly and submit phone charges with your claim for reimbursement.
You must contact the Emergency Assistance Provider before admission to a Hospital as an inpatient and for prior written approval before any expenses are incurred for the following:
Major Diagnostic tests Dental Work Surgery Air Evacuation Family Transportation Repatriation / Burial
Email: assistance@oldrepublic-group.com
When Calling the Emergency Assistance Number:
You will be referred to the most appropriate medical provider, and the Company will confirm that a policy has been issued and that coverage for the services rendered is subject to the terms and conditions of this Policy. Where a claim is payable, the Company will arrange, to the extent possible, to have any medical expenses billed directly to the Company. In the event of an Emergency that requires assistance, medical Treatment or hospitalization, You must contact the Emergency Assistance Provider within the time specified at the telephone numbers indicated above, prior to admission to Hospital or within 24 hours after a life or organ-threatening Emergency, unless You are unconscious or physically unable. As an alternative, someone else such as a family member, Traveling Companion, friend, Hospital or medical staff person may call on Your behalf.
About Us
Real People. Real Solutions. Real Life.
guard.me is a leading provider of international student health insurance and,
we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language
schools and schoolboards, we created
guard.meCARES, our innovative
platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health
and wellness day-in and day-out.
guard.meCARES is more than a name; caring is at the heart of everything we
do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving
back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.
Our team of Real People delivers the personalized attention and culturally-sensitive
Real Solutions
clients need for
Real Life. We offer expert assistance during times of crisis, innovative programs and digital
resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning
Initiatives, with unparalleled customer support.
It’s a commitment to caring that every
guard.me team member holds at their core and
strives to deliver on each and every day. We do it not because we have to, but because
guard.meCARES
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Mental Wellness Student Support Program
keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early
intervention and 24/7 access to mental health support. We help students manage their mental
health so they can fully participate in academic life and complete their studies. keep.meSAFE
is the first support program to use linguistically and culturally matched licensed clinicians,
providing your students a welcoming place where they are comfortable to seek help.
Program Features
Full integration with on-campus resources
Master’s level counsellors experienced in supporting domestic and international students
Access to a counsellor who understands their culture in their preferred language
Immediate and fully confidential support 24/7, through chat and telephone, as well as ongoing support
Free My SSP app with direct access to counsellors and self directed multilingual resources
Outcomes based success measures to report on results
Did you know?
50%
50% of students have felt overwhelming anxiety, making it hard to succeed academically
31%
31% of post-secondary students have felt so depressed that it was difficult to function
Studying at college or university whether in another country or another city can be a wonderful and exciting life experience.
But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.
The GuardMe Student Support Program is a support service available to eligible students that can help
them with challenges faced when studying or living abroad. You can contact GMSSP anytime – day or night – to speak with
a counsellor who has experience supporting the unique challenges students face.
GMSSP is completely confidential within the limits of the law,
so no one – including your family, friends, or professors – will ever know you
used the program unless you choose to tell them
Talk to a GMSSP counsellor who
Is available 24/7 and at no cost to you
Keeps your information confidential
Understands your culture
Speaks your language
Get help and advice about anything
Being successful at school
Relationships with friends and family
Language and cultural barriers
Anxiety and stress
Balancing work and school
Adapting to new cultures
mobileDOCTOR by guard.me allows you to connect with Canadian
doctors on Maple, a telemedicine company, as a part of your health
benefits. Maple provides access to doctors, Canada wide, on your
phone, tablet or computer anytime, anywhere.
Seeing a doctor on Maple is safe and reliable, and can help prevent
the need to go to a walk-in clinic or Emergency Room.
When outside of Canada the mobileDOCTOR service connecting you
to a Canadian doctor in real time remains available 24/7 for advice
purposes only.
To add insured family members, click on “Patient Profiles” from the dashboard.
In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.
3. Chat With A Doctor
Click the “See The Doctor” button and a Maple doctor will respond to you in minutes.
You can have your consultation by text, video, or audio chat.
4. Get a diagnosis, prescription, or lab requisition
Doctors can diagnose injuries and illnesses, write prescriptions, and provide lab requisitions, all within your consultation. Please note that only eligible prescriptions and lab requisitions are covered by guard.me and can only be provided if you are in Canada.
The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability,
quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation
and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.
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