FAQ's

Welcome to guard.me tips. Here are some valuable tips to keep in mind to make you a better consumer of insurance services.

Before we delve deeper into the world of insurance let’s take a few moments to answer some common questions that we get asked all the time.

Who can apply for guard.me insurance?

guard.me is designed specifically to meet the needs of the international education marketplace. Eligible applicants include:

  • International Students
  • Study Abroad
  • Teachers
  • School Faculty and Staff
  • Exchange Programs and Camps
  • Co-ops, Internships and Work Projects, Work and Study
  • Trainees
  • Dependants and Immediate Family Members when the student is also insured

If you are unsure, please contact us for more details.

How do I know when I am covered?

Once you apply and pay online, you have coverage. You will receive confirmation from us that your application has been processed and approved when we email you your paid invoice and ID Card.

Does it take long to receive an ID Card?

If you applied online, your ID Card will automatically be sent to your email address. If you applied through your school, you will need to check with your school to receive your ID Card.

I graduated but want to stay insured, can I extend my coverage?

Yes, you can extend your coverage. Apply using the online application form.

Can I apply for a family member?

Yes, you can purchase coverage for your family members as well when their coverage period is the same as yours. Apply using our online application form.

Can I cancel my insurance?

While some plans may be cancelled, others may have some restrictions. Please contact us for more details.

How do I apply for a refund?

While some plans may be cancelled, others may have some restrictions. Please contact us for more details.

I lost my ID Card, can I get a new one?

Yes. You can ask your school to request a new ID Card or you can contact us.

Can I travel to another country?

Yes, you can travel to another country, but you are not covered in your Home Country.


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